Our 10-Day Return Guarantee
At PairsOne, we want you to love what you wear. If you are not completely satisfied with your purchase, we offer a 10-day return policy from the date of delivery.
Eligibility for Returns
Your T-shirt must meet these conditions:
- Unworn and unused
- Unwashed (washing alters the garment's original state)
- In its original packaging with all tags attached
Custom Designs (Non-Returnable)
Custom-designed shirts cannot be returned for a refund, as they are made specifically for you. However, if a custom shirt arrives damaged or has a manufacturing defect, it is eligible for a replacement (see our Replacement Policy).
Damaged or Defective Items
If your item is damaged during delivery or has a manufacturing/printing defect, you are fully entitled to a return.
Voided Returns (Important Care Notice)
Our shirts feature high-quality DTF (Direct-to-Film) prints. Your return will be voided and rejected if the garment shows signs of:
- Direct ironing on the printed design
- Use of bleach or harsh chemicals
- Damage from improper machine washing
How to Initiate a Return
- Contact us via WhatsApp (+92)-339-955-3321 or email info@pairsone.com within 10 days of delivery
- Provide your order number and reason for return (attach photos if damaged)
- Once approved, send the item back to our warehouse address
Inspection & Refunds
- Once received, our quality team will inspect the garment
- Upon successful inspection, your refund will be processed
- Advance Payment Deduction: For orders paid via advance payment (Card, Bank Transfer, EasyPaisa, JazzCash), a 4% deduction applies to cover non-refundable gateway charges